Shipping and Handling Policy for Dina African Jewellery

In-Store Collection and Local Delivery

Dina African Jewellery primarily operates as a physical boutique. Most of our customers choose to collect their beautiful handcrafted pieces directly from our store, allowing them to try on items and appreciate the fine details in person. For local customers within our immediate service area, we may offer personalized delivery services. Please enquire at our checkout counter for information regarding delivery availability and costs.

Quality Assurance Before Pickup

Every piece of jewellery undergoes a thorough quality control inspection before being handed over to you. Our staff ensures that every clasp, bead, and metallic element is secure. When you collect your purchase, we encourage you to inspect your item carefully to ensure it meets your standards. If any adjustment is needed, we are happy to assist you immediately on-site.

Handling and Packaging

We take great care in packaging your jewellery to ensure it arrives home safely. Our packaging is designed to protect delicate materials from impact and environmental factors. We provide specific storage advice for your African jewellery to ensure its longevity. Proper storage is vital to preserving the vibrant colors and structural integrity of our pieces, especially those incorporating natural materials.

Returns and Shipping of Returned Goods

If you have initiated a return process and require shipping back to our store, we provide secure methods to ensure the safe transit of your item. As stated in our returns policy, we offer prepaid return labels for all eligible UK returns. We highly recommend using these labels, as they include tracking information that protects you against loss or damage during the shipping process. Always ensure your package is handed over to the authorized carrier to receive a receipt.

International Inquiries

While we are a physical UK store, we understand that our jewellery appeals to a global audience. If you are an international customer interested in our collection, please contact us directly via email or telephone. We can discuss potential shipping arrangements and international insurance requirements on a case-by-case basis. Please note that customers are responsible for any customs duties or taxes applicable to their region.

Shipping Support

Should you have any concerns regarding the handling or transportation of your jewellery, our dedicated team is here to help. We strive to make every aspect of your experience, from discovery to acquisition, as seamless and professional as possible. Your trust is important to us, and we are committed to ensuring your purchases arrive in perfect condition.